Operations Lead
Community Living

Founded in 1992, ConnectAbility Australia has proudly provided a broad range of personalised supports for older community members through our Aged Care Senior Solutions team, to children and young people through youth and family counselling and a range of services for people with disabilities, throughout Newcastle, Lake Macquarie, Port Stephens, Maitland, other Lower Hunter local government areas and on the Central Coast.

As a recognised leader and in support of high-quality service delivery, we now have the opportunity for a highly motivated Operations Lead to join our team.


About the role

Supporting the Community Living department at Connectability, the Operations Lead will work closely to ensure programs and staff are managed in line with the organisation values and required legislation. Key areas of the position will be responsibility of maintaining a team environment that supports ethical, person-centred and positive relationship with customers and stakeholders to achieve customer goals and ambitions; maintaining and fostering relationships with customers and key stakeholders; supervise and manage staff; prepare and forecast participants budgets that align with service agreements; and promote and provide environment that support the safety, independence, growth and well-being of our customers. The successful candidate will be expected to work across multiple sites and location on a weekly basis and travel is an ongoing part of this position.


We are seeking an experience person with a positive attitude, strong work ethics and the commitment to supporting the efficient operations of the organisation.


Key Responsibilities 

Every day will be different, but the main responsibilities will include;

  • To oversee the daily operations of Community Living homes.
  • Work collaboratively whilst maintaining and building relationships with customers, teams, support coordinators and advocates to facilitate positive outcome for customers.
  • Liaise with staff to deliver supports inline with support plans funding and customer choices.
  • Coordinate, recruit, train, mentor and supervise Community Living staff. Assisting with retention strategy.
  • Maintain customer specific record and specific documentation.
  • Monitor service provisions in line with funding budgets.
  • Review and complete restrictive practice reporting within the required timeframe and to the required authorities.
  • Submit reportable incidents.
  • Assisting with on-call on a rotating basis and occasionally out-of-hours visits to homes.
  • Contribute to strategy development, and lead the execution of operational plans to deliver excellent support to participants and ensure the continued growth and expansion of ConnectAbility.
  • Promoting ConnectAbility to the community through public events, functions and forum.

Essential Criteria 

  • Industry recognised qualifications or relevant industry experience.
  • Demonstrated ability and commitment to the principles of person-centred practice and outcomes.
  • Demonstrated complex solution-based care planning for participants with complex health needs.
  • Well-developed communication skills and interpersonal skills including the ability to effectively work and communicate with stakeholders.
  • The ability to handle sensitive matters discreetly, display empathy and maintain confidentiality.
  • Experience in the NDIS disability industry with a sound working knowledge of NDIS plans (including interpretation and implementation) funding models and requirements such as experience in roster of care and monitoring service provision.
  • Demonstrated ability to maintain budgets and provide corrective action to changing customer budgets.
  • Experience in submitting and monitoring reportable incidents to the NDIS Quality & Safeguards Commission.
  • Demonstrated experience with Restrictive Practice Authorisation - leading panels and submissions to The NDIS Quality & Safeguard Commission & Department Communities and Justice.
  • Experience leading and managing a team of staff and all aspects of recruitment, onboarding and induction, performance management and support of staff.
  • Demonstrated organisational skills including the ability to prioritise, multi-task and balance strategic and operational roles.
  • Demonstrated ability to conduct analysis, produce reports & prepare presentations.
  • Commitment to visit homes out of normal business hours.
  • Demonstrated ability to work within ConnectAbility Australia’s Mission and Values.
  • Current NDIS Worker Screening Check, Working with Children Check, and drivers licence.


What we can offer you

  • Opportunity to facilitate and grow the Community Living model at ConnectAbility.
  • Competitive remunerations package and salary sacrificing including a personal car.
  • Professional development and support.
  • Working with a team of professional whose common goal is to enrich the lives of others.
  • Opportunity to work with an industry recognised leader.

How do I apply

If this role is the right for you, we would be delighted to hear from you. All applications will be confidential. Please submit your resume and a cover letter addressing each of the essential criteria individually (5 pages maximum).

Closing date: midnight Sunday 5 February 2023.


ConnectAbility Australia is an EEO employer. ConnectAbility encourages people from CALD, Aboriginal and Torres Strait Islander Backgrounds to apply.

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