• Competitive remuneration based on experience
• Supportive, diverse, and inclusive workplace
• Professional development and ongoing training
• Contribute to a positive impact in the community

About us

ConnectAbility is offering an exciting opportunity for an energetic and proactive Disability Support Officer to join our team on a full-time basis. This is a fixed term role, anticipated to run 6-12 months.

The Opportunity

We are looking for a motivated Disability Support Officer to provide a dynamic mix of direct customer support and high-level administrative assistance to our Community Support Team Leaders. This role is perfect for someone who thrives on variety—one day you might be mentoring support workers and working directly with customers to achieve their goals, and the next you’ll be ensuring compliance and supporting the operational backbone of our NDIS services.

Key Responsibilities

• Customer Focus: Provide high-quality, individualised support to ConnectAbility customers, ensuring their needs and goals are at the centre of service delivery.

• Administrative Support: Assist Team Leaders with administrative duties, including support plan reviews, staff compliance, customer data management, and reporting for NDIS plan reviews.

• Quality & Compliance: Implement working knowledge of NDIS Quality and Safeguards requirements, ensuring all service delivery practices meet legislative standards and the NDIS Code of Conduct.

• Team Collaboration: Act as a positive role model and mentor to support staff, contributing to a collaborative team environment and assisting with the onboarding of new customers.

• Stakeholder Engagement: Liaise effectively with families, Support Coordinators, and external service providers to enhance customer opportunities and outcomes.

About You

You are a proactive and person-centred professional with a strong background in the disability sector. You have a knack for balancing strategic tasks with operational duties, all while maintaining a positive and enthusiastic attitude.

Essential Selection Criteria:

• Qualifications: Minimum Certificate III in Disability (or relevant tertiary qualification/extensive industry experience).

• Experience: Relevant experience in the disability sector.

• Values Alignment: Ability to demonstrate and authentically promote ConnectAbility’s values in your daily work.

• Communication & Organisation: Well-developed interpersonal skills and high-level organisational ability to prioritise tasks effectively.

• Technical Skills: Well-developed documentation skills to produce high-quality reports, and proficiency with IT systems.

• Compliance:

  • Current NDIS Worker Check

  • Current Working with Children Check (paid employment)

  • NDIS Worker Orientation Module completion certificate

  • Current valid driver’s licence

Highly Desirable:

• Understanding of NDIS legislation.

Why Join ConnectAbility?

• Purpose-Driven Work: Be part of an organisation that values relationships, excellence, and trust.

• Supportive Culture: Work within a leadership framework designed to foster a positive workplace culture and an engaged workforce.

• Professional Development: Access to learning and development programs to grow your skills and knowledge.

• Inclusive Environment: We are an EEO employer and strongly encourage people from CALD, Aboriginal, and Torres Strait Islander backgrounds to apply.

Be part of our passionate team dedicated to excellence, strength, and trust. Apply today to start making a difference!